Overview

NBFCs helps with loans to business or individuals, they also offer additional services like insurances, bonds, stock and share, NBFCS struggle to maintain high margins,because of the competitions from banks and other lending organizations. Most of the NBFCs and Microfinance corporations operate in rural Tier2 and Tier3 cities. To help increase revenues NBFCs have to focus on improving operational efficiencies and more productivity per employee. This case study explains how Operational efficacy and productivity can be achieved through Field Activity management solutions.

Challenges

The legacy systems face the following challenges:

  • Delayed reporting field force activities delayed in decisions making.
  • Real time updates of collections made, Leads generated.
  • Long process to do Field Investigation and KYC.
  • Collecting and sending documents for further processing.
  • Locating a Field employee and processing is claims and TA/ DA.
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Solutions by EFFORT

EFFORT has successfully provided a winning solution with its comprehensive functionalities to cross its barrier’s and improve field productivity. Effort has efficiently handled the following challenges:

  • EFFORT Reduced fraud and Misappropriation of funds by enabling collections and Receipt issuing and instantly notifying the central office.
  • EFFORT helps to track the field employees and file for TA and DA on the mobile device .
  • EFFORT significantly improved operational efficacy by effective route planning, Geo-fencing.
  • EFFORT improved collections efficacy by 50% by enabling employees to collect money and provide receipt instantly in offline mode.
  • EFFORT enables to do KYC and Field Investigation and collect and scan all the documents using the mobile handset.

Benefits

Implementing the feature rich EFFORT helped in the following ways:

  • Ensure optimal allocation of leads to field sales agents.
  • Define structured process workflows with number of field level validations.
  • More efficient status reporting.
  • Gain instant visibility on open leads, lead conversion rates, and key metrics.
  • Improve allocation of resources using field intelligence.
  • Update resource availability status on-the-go.
  • Digital filling up of daily activity reports.
  • Plan travel time to customer locations efficiently.
  • Attach relevant information to each lead, including documents.
  • Instantly capture customer feedback and so on.
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