Spoors for
BFSI & NBFC


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Spoors delivers robust field force solutions through EFFORTx, a flexible, configurable app designer for every financial need. We help financial service organizations streamline their field operations while providing greater transparency and real time visibility into field operations. With EFFORTx, your field force is equipped with a agile solution designed to deliver greater mobility in their on- field tasks. Our application works completely offline reducing field employee dependency on data connectivity.

Organizations like Mahindra Financial Services, L&T Financial Services, Aeon Credit, Avanse Digital, Truemoney, PhonePe, Swadhaar, Vedika Credit and more are reaping productivity and revenue improvements instantly.

Customer Acquisition

Reduce swivel chair integrations in data collection and onboard a customer in the shortest possible time. Deliver on the quick TAT promise in every single customer interaction. EFFORTx helps the bank sales force to tap into each customer acquisition opportunity by removing access and TAT related constraints.

  • Reduce cycle times on Customer KYC and Onboarding using Digital Forms and WorkFlows
  • Assign leads to field agents basis their availability and real-time location to reduce customer wait time.
  • Integration with core systems allows for immediate validity check and other information that may be needed
  • Using digital payment interfaces collect payments on the fly and issue receipts and/or send SMS/Email notifications
  • Collections

    Optimize collections with work assignments that are timed and notified by alerts. Perform both planned and unplanned activities using our smart near-by customer location mechanism. Look for previous payments made, defaults if any and other pertinent details of the customer before meeting one. Our solution helps organizations, in maintaining consistent follow-ups with the customers for the upcoming collections. Some of our customers have even banked on 50k offline records to issue receipts and perform collections!

  • Alert and notify field personal on pre-due-date and post due-date collection activity
  • Provide visibility to employees to proactively communicate with customers before due-date to negate any possibility of miscommunication.
  • Assign collection activities to agents who are currently available and are closes to the customer for quick results. This helps in optimal utilization of field resources
  • Lead Management

    People in sales know the value of leads. They 'are' expensive, whether you are sourcing centrally or through your field teams. Allocation of leads is a time consuming and sub-optimal manual task which results in following up with sales reps repeatedly for updates.

  • Onboard new leads with an approval process to qualify the lead by senior management
  • Using the dynamic forms designers, define stages for leads that can be captured and nurtured
  • Define a comprehensive workflow that helps in automatically knowing actions for each lead.
  • Using Knowledge-base, Group Chat and Notifications keep the sales rep informed of various best practices.
  • Feet-on-Street is one of the most challenging and expensive channels. Lack of visibility into to real-time operations can costs businesses dearly! In classic marketing terms a consumer erosion is depicted by a leaky bucket. The more number of sales guys, the more the challenges in terms of ensuring customer focus. Organizations are frazed with challenges that are not even business led. Empower your field reps with a configurable app that allows them to collect data in a few clicks without having to worry about reporting or sending emails. All consolidation happens in the robust reporting system and managers can pull various reports to analyse the business performance.

    Customer Onboarding & eKYC

    With UIDAI and other national databases providing authentication and verification services, its easier to verify customer details within seconds. Our solution has been integrated with UIDAI authorized Finger Print Scanners that can allow for customer biometric verifications in seconds. This reduced customer onboarding and reduces the need for approvals as well, in onboarding a new customer.

  • Field level validations in forms to reduce data entry errors. Apply conditional checks even with remote systems
  • Generate OTP on the fly to cross verify phone numbers and other pertinent details.
  • Capture Biometric data and verify using national databases.
  • Credit Bureau verification via real-time APIs while still on-field
  • ‘Click and upload’ option for documents to quickly attach other necessary details
  • Printing option at customer location to provide receipts etc
  • Real time SMS / email notifications to keep customers informed of various steps.
  • Services

    Services can include eKYC, Document Pickup, Address Vertification, Employment Verification, Collections, etc..
    In Services, proof of attempt, proof of visit, proof of completion are of utmost importance. Here is how EFFORTx can help financial institutions

  • Allocation of service tasks to the representative closest to a customer
  • Recording customer disposition viz., Customer Unavailable, Not Picking Calls, Door Locked Etc. and the ability to re-plan the visit.
  • Recording proof-of-visit using geo-coded images and also capturing the customers signature digitally.
  • Using Knowledge-base, Group Chat and Notifications keep the sales rep informed of various best practices.
  • improves your productivity by a minimum of 30%

    Quick Go-To-Market

    It takes hardly 30 minutes to put together a form, download the application, and start collecting data! Most organizational processes can be automated in less than half a day! Dont believe us? Try for yourself!

    Highly Scalable

    Spoors is a highly scalable solution powered by the Google Cloud Platform. Whatever the scale of your business, we will scale with you instantly and help you in your success.

    Secure

    We perform regular test on our platforms and applications. We do an yearly audit of our solution using third party services to have unbiased review of security features. Having been certified for high levels of security our customers enjoy a world-class secure solution.

    Easy Learning Curves

    Field personnel are generally not highly qualified. Our intuitive and easy to use app reduces the learning curve and helps them adopt the solution quickly.

    Integrations

    Custom integrations along with Open APIs provide for a very dynamic setup. Our solution can easily talk to many of the ERP, Core systems, SCM, Sales & lead management solutions.

    Reduced TCO

    Being a SaaS solution greatly reduces the capex costs for our customers and they also enjoy all the new feature releases. This reduces the TCO for our customers.