Delivery

Delivery

Overview

Most companies that deliver goods to their customers have no or very limited visibility into their operations. For instance, no one knows where the goods are, who is delivering them, when are they expected to reach the customer, whether the goods have been delivered to the customer or not. Timely and accurate deliveries are critical for profitability and customer satisfaction. EFFORT’s Delivery Management solution helps companies to effectively manage the delivery operations, with automatic least cost routing, upto the minute automatic field updates, and proofs of delivery. EFFORT lets companies deliver more delight.

Process

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Manager creates and allocates the delivery job to the delivery executive.

Manager creates and allocates the delivery job to the delivery executive.
Mobile app automatically downloads delivery details.

Mobile app automatically downloads delivery details.

Delivery executive visits the customer location, delivers the goods.

Delivery executive visits the customer location, delivers the goods.
Delivery executive captures proofs of delivery and marks the job as complete.

Delivery executive captures proofs of delivery and marks the job as complete.

Manager gets near real time update about the field employees delivery.

Manager gets near real time update about the field employees delivery.
Manager creates and allocates the delivery job to the delivery executive.

Manager creates and allocates the delivery job to the delivery executive.

Mobile app automatically downloads delivery details.

Mobile app automatically downloads delivery details.

Delivery executive visits the customer location, delivers the goods.

Delivery executive visits the customer location, delivers the goods.

Delivery executive captures proofs of delivery and marks the job as complete.

Delivery executive captures proofs of delivery and marks the job as complete.

Manager gets near real time update about the field employees delivery.

Manager gets near real time update about the field employees delivery.

Metrics

90%
Increase in timely deliveries
30%
Increase in deliveries per executive
60%
Increase in customer satisfaction

Benefits

  • Great cost reduction
  • Improved visibility for informed decision making and complete visibility into your field operations.
  • Near real time tracking of field force with location based notifications
  • Improved field force efficiency
  • Minimizing time wastage

Features

  • Automatic update of stocks
  • Business flow to ensure delivery happens on the scheduled time
  • Dashboard to know the field activities as they happen
  • Color coding of the activities status for better field control
  • Live feed of field location updates happens to the manager/back office
  • Customer feedback captured (in text, audio, and video) at the end of the delivery
  • Proof of delivery as signature, photo, and video at the end of deliver