Scheduling and dispatch

Mobility

Overview

Scheduling and dispatching field employees to the right location at right time is difficult when you have limited manpower and cater to larger customer base in diverse regions. Sending the person with the Right Skill set at the Right time will help to close the Visit/Call Tickets much faster and significantly increases customer satisfaction. The EFFORT Scheduling and Dispatching capability helps your business to easily find the nearest Field employee with the right skills and availability for assigning the Visit/Call and help filed employee complete the call in least amount of time.

Process

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Customers tickets logged for assignment.

Customers tickets logged for assignment.
Auto Dispatcher can automatically assign calls to the field employees based on zip code or territory definition or nearby location or availability.

Auto Dispatcher can automatically assign calls to the field employees based on zip code or territory definition or nearby location or availability.

Field employee gets notified about the activity to be done on the mobile.

Field employee gets notified about the activity to be done on the mobile.
Back office employees can manually re-assign if the current field Employee cannot make it on time / stuck on the previous call / rejects the job for any reason.

Back office employees can manually re-assign if the current field Employee cannot make it on time / stuck on the previous call / rejects the job for any reason.

Back office/ Manager can monitor TAT, completion and other metric based on the real-time update we get from the field employee.

Back office/ Manager can monitor TAT, completion and other metric based on the real-time update we get from the field employee.
Customers tickets logged for assignment.

Customers tickets logged for assignment.

Auto Dispatcher can automatically assign calls to the field employees based on zip code or territory definition or nearby location or availability.

Auto Dispatcher can automatically assign calls to the field employees based on zip code or territory definition or nearby location or availability.

Field employee gets notified about the activity to be done on the mobile.

Field employee gets notified about the activity to be done on the mobile.

Back office employees can manually re-assign if the current field Employee cannot make it on time / stuck on the previous call / rejects the job for any reason.

Back office employees can manually re-assign if the current field Employee cannot make it on time / stuck on the previous call / rejects the job for any reason.

Back office/ Manager can monitor TAT, completion and other metric based on the real-time update we get from the field employee.

Back office/ Manager can monitor TAT, completion and other metric based on the real-time update we get from the field employee.

Metrics

40%
Improved Field load factor
30%
Cost saving on Travel
70%
Improve is Task assignment efficacy

Benefits

  • Improves Field Employee Productivity
  • Streamlined and Efficient work allocation
  • Handle Large volume of Visits/Calls
  • Increased Customer Satisfaction
  • Manage Delays or Reassignment efficiently
  • Instantly communicate availability of Field employees for adhoc calls
  • Field users Schedules on mobile

Features

  • Schedule and dispatch the work using a interactive calendar interface
  • Auto Dispatching based on pin code, area, availability, customers, proximity
  • Location Aware dispatching
  • Map view of current location and reassign capability
  • One calendar View of Field’s Team availability
  • Priority based Scheduling
  • Optimization of routing
  • All schedules for Field Available on mobile