Work Order Management

Work Order Management

Overview

Getting an end-to-end visibility and progress of every Work order is challenging. Enabling the Field user with all the initial information provided by the customer enable to resolve issues faster. Reporting back updates about work done immediately from the customer location helps managers to easily access employee performance and also take corrective measures if the work gets delayed. EFFORT Mobility Solutions help the Field users have all the information and also steps to be followed to complete the work on time and update it back to the Manager.

Process

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Manager/Back office creates and assigns the work.

Manager/Back office creates and assigns the work.
Field employee gets work orders on the mobile.

Field employee gets work orders on the mobile.

Visits the customer.

Visits the customer.
Performs the activity.

Performs the activity.

Updates the activity details including photos, signature, parts used etc.

Updates the activity details including photos, signature, parts used etc.
Manager monitors TAT and compliance of work performed.

Manager monitors TAT and compliance of work performed.

Manager/Back office creates and assigns the work.

Manager/Back office creates and assigns the work.

Field employee gets work orders on the mobile.

Field employee gets work orders on the mobile.

Visits the customer.

Visits the customer.

Performs the activity.

Performs the activity.

Updates the activity details including photos, signature, parts used etc.

Updates the activity details including photos, signature, parts used etc.

Manager monitors TAT and compliance of work performed.

Manager monitors TAT and compliance of work performed.

Metrics

60%
In Improve TAT
80%
Customer Satisfaction
80%
Adherence to SLA

Benefits

  • Always be connected with Mobile work force
  • Near real time updates of accomplished works
  • Improved TAT
  • Great customer satisfaction
  • Compliance to SLA
  • Improved control on the visibility and restriction on data manipulation for the work fields

Features

  • Visibility of mobile workforce with Location based monitoring
  • Real-time alerts and reminders of work that tobe completed
  • Web and mobile interface for Field users to view and update work orders
  • Work Process configuration and management
  • Operational reports to understand performance
  • Easily integrate 3rd party solutions into your work order management
  • Capture all the data required to close the work order including images, Videos and Signature
  • Location based or Time based Sorting of Work orders
  • Efficient task allocation and color coding of task status on mobile devices