Email Settings

Within the Email Settings page, you can define the configuration to create a process based on the customer support request emails. It allows you to specify a custom name, your organization's support email, and the requester notifications content.

When customers send emails requesting assistance or issue resolution to your organization's support email address, the system automatically forwards those emails to an internal email address, typically identified as @spoorseffortassist.com.

Upon successful forwarding, the system creates a process or ticket to represent the customer's inquiry or issue. This process is a dedicated case that contains relevant details from the original email, including the subject, content, and any attachments.

After the process (ticket) is created, an automated requester notification is sent to the customer. This notification confirms that their support request has been successfully received and a process has been initiated. It typically includes a unique process ID or ticket number, which serves as a reference for future communication and tracking of the support case.