Manage Feedback

You can configure a customer feedback mechanism to a process. The customer feedback mechanism enables the collection of feedback from customers regarding their experience with a process by sending a form link. Whenever a process gets completed, the system will automatically send notifications to customers, asking them to share their ratings or comments. It allows you to configure various aspects of the feedback mechanism, such as selecting a feedback form as well as defining notification content, including the body, subject, recipient selection, reminder notifications, and more.

To collect customer feedback, you need to create a feedback form and make it a public form. Then, during the configuration process, you can select this feedback form. You can also customize the content of the feedback notification that gets sent to customers, including the recipients, the message body, and the subject of the notification. The message body can include a personalized greeting and a short explanation of why their feedback is important. The subject should be clear and to the point, explaining the purpose of the notification.